Return Policy

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Mobile Phone Upgrades

Certainly! Below is a customer-friendly return policy for “Mobile Phone Upgrade,” your online store in London. Feel free to customize it further to match your business needs:

Mobile Phone Upgrade – Return Policy

Returns and Refunds

We want you to be satisfied with your purchase from Mobile Phone Upgrade. If you’re not, here’s how our return process works:

Eligibility:
- You can return any device purchased from us within 14 days of delivery.
- The SIM card must remain unactivated for a full refund.
Return Process:
- Contact our customer support team via email or phone.
- Provide your order details and reason for the return.
- We’ll guide you through the next steps.
Condition of the Device:
- The device must be in like-new condition with no physical damage, scratches, or signs of wear.
- All accessories (chargers, cables, etc.) must be included.
Refund Process:
- Once we receive the returned device, we’ll inspect it.
- If everything checks out, we’ll process your refund within 5 business days.
- Refunds will be issued to the original payment method.

Exceptions

Activated SIM Cards:
- If you’ve activated the SIM card, we cannot issue a refund.
- However, you can still return the device itself within the specified timeframe.
Warranty Claims:
- If your device has a manufacturer’s defect, follow the warranty process instead of returning it for a refund.